Privacy Policy

Last updated: September 29, 2026

This policy explains how TRUSS E-Commerce LLC (TRUSS) handles information collected through its main website and business inquiries.

Information you provide

When you submit an inquiry, we collect your name, email address, business name, business description, selected areas of help, and the support details you share, along with an optional website or store link and referral source. We also receive the messages and contact information you provide when you contact us by email or WhatsApp. Please do not include passwords, payment-card information, government identifiers, or sensitive customer records in an inquiry.

How we use your information

We use inquiry information to understand your needs, assess whether TRUSS is a fit, respond to your questions, discuss potential work, and maintain records of those conversations. Submitting an inquiry is not a newsletter signup.

Hosting, forms, and other providers

Netlify hosts this website and processes its inquiry form. Form submissions may be stored in Netlify and delivered to TRUSS by email. Hosting and communication providers may process technical information such as IP address, browser information, request logs, and spam-check results to operate and protect their services. Google Fonts supplies the website font and receives the technical information associated with your browser's font requests.

Providers process information under their own terms and privacy practices. Information may be processed in the United States or other countries where those providers operate. See Netlify's privacy policy and Google's privacy policy.

Cookies and tracking

This main website does not include advertising pixels or visitor analytics scripts. Hosting, spam protection, and third-party services may use technical information or necessary technologies for their operation. Your browser settings can control cookies and other stored website data.

WhatsApp and the Toolkit store

The WhatsApp link opens a separate service operated by WhatsApp. Information you share there is handled through that service as well as by TRUSS. The Toolkit store is hosted separately on Shopify; review the policies shown in that store before submitting information or purchasing a product. This policy describes the main website's inquiry process.

Sharing and disclosure

Inquiry information is used by TRUSS and the providers needed to host the website, receive messages, and support business administration. We may also disclose information when required by law or when necessary to address fraud, security incidents, or the protection of rights.

Retention and your requests

We keep inquiry information for responding to and following up on your request, maintaining relevant business records, and meeting applicable obligations. You can contact us to request access to, correction of, or deletion of information you provided. We may need to verify your request and retain records when required for legal or business obligations.

Contact and updates

For privacy questions or requests, contact us through Email TRUSS or use the inquiry form. We will update this page when the practices described here change.